Question 1

How do I place an order?

Accepted Answer

Add items to your cart, then checkout. You'll get a confirmation once your order is placed.

Question 2

Can I change or cancel my order?

Accepted Answer

Contact us as soon as possible — we can usually help if the order hasn't shipped yet.

Question 3

How long does delivery take?

Accepted Answer

Delivery times vary by location. Contact us for an estimate to your area.

Question 4

Do you deliver to my area?

Accepted Answer

Reach out with your location and we'll confirm delivery availability and cost.

Question 5

What is your return policy?

Accepted Answer

Contact us within 3 days of delivery if there's an issue with your order.

Question 6

How do I start a return?

Accepted Answer

Message us by email with your order details and reason for return.

Question 7

What payment methods do you accept?

Accepted Answer

We accept M-Pesa and other methods shown at checkout.

Question 8

Is my payment information secure?

Accepted Answer

Yes — payments are processed through secure, encrypted channels. We never store your card or M-Pesa details.

Question 9

Do I need an account to order?

Accepted Answer

No — you can check out as a guest. Creating an account just lets you track past orders more easily.

Question 10

How do I update my details?

Accepted Answer

Contact us with your updated information and we'll take care of it.

How can we help?

Orders